Our goal is to provide you with the best shipping options to ensure that our customers receive the items as quickly as possible. In order to ensure the timeliness of your receipt, your items will normally be shipped from our US warehouse. The time frame for order delivery is divided into two parts:

1. Processing time

• Within 24 hours on working days (Monday~Friday: 9:00 am to 18:00 pm, GMT+8:00)
• Within 72 hours on weekends and holidays                              
  

2. Shipping time

Notice

• ①Free shipping to most states of the USA, But If your location belongs to a remote area (e.g. Hawaii, Alaska, etc.), the buyer should bear the remote fee incurred (Our customer service specialist will contact you before delivery).
• ②If you want to ship to Europe (such as Germany, Austria, Switzerland ), pls visit and place the order on our German website: https://www.autojoy.de/, if you want to ship to Australia, pls visit: https://www.autojoyau.com.
• ③If the goods could not be delivered in time due to logistics problems, we will contact customer to resend or refund.
• ④Affected by Covid-19, there will be some delays in the delivery.

3. Shipping Company

4. Complete Delivery Address

• When ordering, please provide the full delivery address including door number, zip codes and so on. Please provide a contact telephone number in case there are questions regarding a delivery location..

5. Order Tracking

• We will arrange the shipment for your item within 2 business days after payment confirmation. Once your item is sent, an email with tracking number will be sending to you as well..

6. What should I do if I received the wrong item?

• Please contact our service team within 7 days once you have received the wrong item. we will help you solve this problem as soon as possible.

7. What should I do if I did not receive my product?

• If the product is on the way more than 9 working days, we will send a 10% coupon to your email for conpensation.

• If the package had been signed but actually you still did not receive the product, we will ship another new one to you after we check the express details. Pls contact us immediately if you got any shipping question.

8. How to check your order status?

• Once your item is sent, an email with tracking number will be sending to you as soon as possible.

1. When will I receive the item after placing the order?

---If not for Pre-sale---We ship products from CA. Generally, it takes 3-9 days after you place the order.

---If for Pre-sale---You will wait for the pre-sale time, plus 3-9 days shipping time.

2. Can the swing be hung on my swing set?

Sure. If your swing frame has hooks, you can use carabiners directly. If your swing frame does not have fixed hooks, you can use the tree straps to fix it. These accessories are provided together, no additional purchase is required.

3. Does this come as one piece or 'broken down?

It comes as broken down pieces but is easy to assemble if following the instructions.

4. Is this lead-free?

Yes. It is lead-free. Our products exceed the ASTM F963-17 safety standards for playground toys which include tests for lead.

5. Can I hang the swing without a tree?

If you do not have a tree or swing frame, we recommend you choose the swing set to withstand. Learn more --> Swing Set

6. Any other questions?

---> Contact our service team!