Our goal is to provide you with the best shipping options to ensure that our customers receive the items as quickly as possible. In order to ensure the timeliness of your receipt, your items will normally be shipped from our US warehouse. The time frame for order delivery is divided into two parts:
1. Processing time
Within 24 hours on working days (Monday~Friday: 9:00 am to 18:00 pm, GMT+8:00)
Within 72 hours on weekends and holidays
2. Shipping time
Estimated Delivery Time
5-7 Business days
5-7 Business days
Rest of World
7-15 Business days
1.Free shipping to most states of USA, But If your location belongs to remote area (e.g. Hawaii, Alaska, etc.), the buyer should bear the remote fee incurred (Our customer service specialist will contact you before delivery).
2.If you want ship to Europe (like Germany,Austria), pls visit and place the order on our DE website: https://www.autojoy.de/
3.If the goods could not be delivered in time due to logistics problems, we will contact customer to resend or refund.
4.Affected by Covid-19, there will be some delay on the delivery.
1. When will I receive the item after placing the order?
---If not for Pre-sale---We ship products from CA. Generally, it takes 3-9 days after you place the order.
---If for Pre-sale---You will wait for the pre-sale time, plus 3-9 days shipping time.
2. Can the swing be hung on my swing set?
Sure. If your swing frame has hooks, you can use carabiners directly. If your swing frame does not have fixed hooks, you can use the tree straps to fix it. These accessories are provided together, no additional purchase is required.
3. Does this come as one piece or 'broken down?
It comes as broken down pieces but is easy to assemble if following the instructions.
4. Is this lead-free?
Yes. It is lead-free. Our products exceed the ASTM F963-17 safety standards for playground toys which include tests for lead.
5. Can I hang the swing without a tree?
If you do not have a tree or swing frame, we recommend you choose the swing set to withstand. Learn more --> Swing Set