1. Within 30 days for return or exchange by our products quality or mistaken delivery:
Within seven days for refund: Customers need to send the unit back as requested (RMA). We will fully refund the cost of the product after we receive the package and complete the condition-check.
Within seven days for exchange: Customers need to send the unit back as requested ( RMA). We will check the parcel's condition and accessories before exchanging other models. We assume the full shipping fee to resend the new item to you.
Within 30 days but over seven days, for return or exchange: Customers need to pay to send the unit back as requested (RMA). We will check the parcel's condition and accessories before refunding the total amount of the original order or exchange another model under your agreement. For exchange, we assume the shipping fee to send the new item to you.
Within 30 days of adoption: If it is a small defect, we suggest you accept it for saving the time of both of us. We can offer some compensation under your agreement.
2. Within 30 days for refund or exchange not by our mistake:
In such a case, no matter the return for exchange or refund, all the shipping fees are at customers' costs.
Kindly Reminder: Customers can make a new order for the one which you want to change to while the prior one is on its way back. We will dispose of your new order with priority. When we receive the prior one, we will refund you the money as agreed, shipping and handing fee not refund.
3. Over 30 days but within 18 months:
We accept repair for all issues. The customer needs to pay the shipping cost and ask our customer service for RMA before returning the unit. We repair the unit for free, except for the factitious broken parts or non-working problems caused by rooting the Autojoy or installing the unknown and unsafe firmware/MCU.
The tax which is paid by the recipient will not be refunded or compensated.
The cost of installation and problem test by someone else isn't refundable.
No refund or return for all downloadable software.
4. Items returned must be in new condition with original packaging and accessories.
We don't accept returns of products with missing accessories; we reserve the right to refuse to issue refunds for such items. We will take pictures when we get the parcel as proof.
We don't accept returns of products with missing accessories. We reserve the rights to refuse issuing refunds for such items.
So before you send it back, please pack it carefully to increase the security during shipment. You are required to fill the series number before sending it back. We will take pictures when we get the parcel as proof.
5. Before Customers send the parcel back, Customers should request our RMA first.
If the parcel is against the rules of the RMA, we reserve the right to reject the parcel and send the parcel back to you all at your cost.
Seven days- starts from the day when the recipient signs the parcel
30 days- starts from the day when the recipient signs the parcel
365 days- starts from the day when the parcel is sent.
6. How to identify if it is a quality issue
Autojoy does the comprehensive test to all the parcels before shipping, including functions, accessories, conditions, and so on.
If there is any suspected problem during the installation or the usage, please contact us. Some pictures or videos about the problem will be very helpful for our technical staff to help you.
If you cannot offer the pictures or videos of the problem or if the technology staff cannot figure it out from what you offer, we need you to send it back to us. Autojoy will test the unit as what you report. If it is true, your issue will be disposed of as a quality issue. If the problem doesn't occur during our test, actually it is because of your misusage or improper environment, and so on, it will not be taken as a quality issue.
Autojoy will offer a video or some pictures as your reference for the non-quality-issue parcels.
For the non-quality-issue parcels, we accept the refund or exchange like an ordinary process.
7. Definition of mistaken delivery
There are some objective reasons for the slight difference in appearance, such as photography technology, light, the random update of the unit by the factory, etc. These are not taken as mistaken delivery. If the functions of the unit are more than what you buy, it is not a mistaken delivery. If the manual has a few differences from what you receive, but the unit has the same functions as the description on the website, it doesn't belong to mistaken delivery, too. This kind of problem is probably because the factory doesn't update the manual promptly. The description on the website is the only standard.
If you specify your order on color or some special functions when you buy but receive the wrong one, it is Autojoy's fault. If you don't specify your order, we will send your parcel randomly according to the stock. It will not be mistaken delivery as such cases.
If some expected functions are not included and you don't ask us any question about those functions before you buy, it isn't in the range of mistaken delivery.
8. Compensation of the shipping fee
All the parcels should be sent via the local post office. Scan the receipt to Autojoy after delivery. Autojoy reserves the right to make the final compensation by the amount written on the receipt and the market quotations of the post office service of different countries.
9. If any new taxes are levied during the process of RMA, it is the consignee's responsibility to pay for them.
NOTE: Please contact our service team for return address. You need to send out the package in 15 days after RAM is given. If you don’t, it defaults that you accept the problem. If you report the problem again or another problem later, we will count all warranty things by the new date you report.