My Order Has Not Arrived
- If you did not find your package via the link above, please try to track your package on the official site of the carrier, e.g.
- Orders with multiple items may be shipped from different warehouses and arrive in different boxes on different dates. Each box will have a separate tracking progress bar in Track Your Order.
- Please contact our customer service for further help.
Please take photos for the damages and contact our customer service center (email@example.com), we will offer you corresponding return address depending on your location.
If items or parts are missing and not being shipped in multiple shipments, you may request a replacement or refund through firstname.lastname@example.org.
If the item you received is not the item shown on your order in Your Account, you can return it for a refund or replacement. Please take photos for the package which can show the details of the shipping label and SKU clearly and mail to email@example.com.
-Item not shipped. Please contact customer support to cancel your order before it is shipped out. Your order will be sent our within 24 working hours normally. (Weekend and holidays are not included.) -Item shipped. Please make sure your item is still within the Return Policy and contact firstname.lastname@example.org.
-Item on the way. Please sign for the package and keep the package unpacked and in original status, then mail us at email@example.com.
The order can only be changed before delivery (24 hours handling time normally), in this case you could contact our customer service center to change it. Once your order status has changed to “Fulfilled”, your order might be already sent out, then please don’t refuse the delivery, just receive it and contact us at firstname.lastname@example.org. If you intend to return to package and do not need it any more, you’d better don’t unpack it and contact us directly.
- Paypal, Paypal credit (Recommended).
- Credit cards, including Visa, MasterCard, American Express, JBC etc.
All PayPal orders are charged immediately, including preorders.
For further information, visit www.paypal.com Opens in new window or call 1-888-221-1161
Prepaid Charge and Gift Cards with Visa, MasterCard, or American Express
Credit Card Authorization Holds:
An authorization hold will be placed on your credit or debit card each time an order is placed to confirm there are funds available to complete the purchase.
For cancelled orders, authorizations may take up to 5 days to be released. The length of the hold is determined by the bank or other financial institution that issued your card. You will not be charged for cancelled orders.
For additional questions, please contact your financial institution or card provider.
We ship products to United State, United Kingdom, Europe etc. If you address belongs to remote area, then you might need to pay surcharge for your package (depends on the carrier). The item will be sent depends on the item location, we have warehouses in different countries, the system will choose the nearest one for you. Domestic delivery lasts about 2-5 working days, and international delivery lasts 5-15 working days in general.
- Please note every coupon code has a validity time, the coupon code will lose its utility if the coupon code is over the validity time when you purchase.
- Please note there's no refund of the discount value if you didn't use the coupon code when placing the order. So please carefully check the coupon code on our website homepage and product description page before purchasing.