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FAQ

1. When will I receive the item after placing the order?

---If not for Pre-sale---We ship products from CA. Generally, it takes 3-9 days after you place the order.

---If for Pre-sale---You will wait for the pre-sale time, plus 3-9 days shipping time.

2. Can the swing be hung on my swing set?

Sure. If your swing frame has hooks, you can use carabiners directly. If your swing frame does not have fixed hooks, you can use the tree straps to fix it. These accessories are provided together, no additional purchase is required.

3. Does this come as one piece or 'broken down?

It comes as broken down pieces but is easy to assemble if following the instructions.

4. Is this lead-free?

Yes. It is lead-free. Our products exceed the ASTM F963-17 safety standards for playground toys which include tests for lead.

5. Can I hang the swing without a tree?

If you do not have a tree or swing frame, we recommend you choose the swing set to withstand. Learn more --> Swing Set

6. Any other questions?

---> Contact our service team!

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